At Durham Natural Health Foods, we want every order to arrive correctly and in good condition. If something is not right, please contact us before returning an item so we can confirm eligibility and guide you through the next steps.
Returns
We accept return requests within 14 days of purchase or delivery for eligible items. Products must be unused, unopened, sealed, and in their original packaging. Proof of purchase is required.
Non-Returnable Items
For health and safety reasons, opened supplements, vitamins, personal care items, clearance or final sale items, gift cards, and products without original packaging cannot be returned.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos of the issue. We will review the request and help with a replacement, store credit, or refund where applicable.
How to Start a Return
Before sending anything back, please contact us at info@durhamnaturalhealthfoods.ca or +1 (416) 732-7051. We will confirm whether the item is eligible and provide next steps.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Processing time may vary depending on your bank or payment provider.
Shipping
Original shipping charges are non-refundable unless the return is due to our error or a damaged or incorrect item. Customers are responsible for return shipping costs unless otherwise approved.
